In stock: In stock orders are shipped within 2-3 business days from date of order.
Pre-order: Please note the estimated shipping date on each individual product page. You'll see it below the "Add to Cart" button.
Shipping time may vary, as it is subject to flight availability and progress of customs clearance and aviation security check, etc. Shipping time depends on the country of delivery at shipping
Standard shipping: 7-10 days from the dispatch date to arrive.
Express shipping: 2-3 days from the dispatch date to arrive.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.
Delivery details will be provided in your order confirmation email. *The estimated shipping timelines are listed above and do not account for any unforeseen delays on the courier's end.
PO box and Post office addresses are not supported for all countries.
Free international shipping is limited to countries found upon check out. *Supported countries and rates are subject to change and discounts without notice.
We currently ship to all countries found in the drop-down list upon checkout. *Countries listed are subject to change without notice.
Post offices and P.O box will not be supported.
For orders shipped to rural postal codes, and remote locations considered "beyond points", please allow additional
time for orders to be shipped. Please note that additional charges may apply for remote locations.
Please note that we are not liable for any lost
packages that have been shipped to any of the locations mentioned above.
Is your country not on the list? Contact us, and we'll try our best to accommodate.
If duties and taxes have been prepaid during checkout, you should not be responsible for any charges upon delivery. Should there be any charges on the delivery, we shall reimburse all in full upon proof of payment and the successful delivery of the package.
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Returns & Exchanges section.
Should your address be inaccurate, please do contact us as soon as possible. We shall try our best to assist your needs. If the order is dispatched, we suggest you contact the courier directly as we are unable to guarantee successful delivery and are not liable for any lost packages.
Returns & Exchanges
Returns and exchanges are permitted (excluding earrings for personal hygiene reasons and Engraved Products) within 14 days of the date the order was delivered. Please note that refunds will come in the form of store credit only.
Once a request for an exchange or return has been submitted, items must be received within 30 days (extended for COVID-19). Returned goods must be received in unworn condition and have no signs of wear or damage, in their original packaging (box and pouch included) with a proof of purchase.
*Should the returned item not meet the above return guidelines, Fedoma has the right to deny a return and have the item re-shipped to customers. No oversized or large boxes will be accepted.
For exchange or repair approval, please submit a request via our return center.
Items purchased during a preorder period are not eligible for a refund, store credit, or exchange. We also cannot cancel orders that are placed during a preorder period at any time before shipping.
Please send us an email at firstname.lastname@example.org requesting for a return or by visiting our returns center to submit a request for return.
We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs. All sales and promotions are final.
Your jewellery is under warranty for any manufacturing defects (in material or workmanship) for a period of 1 year from the date of purchase. This does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), improper care or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.
Note: Items purchased through a third-party vendor (outside of Fedomajewellery.com and/or Fedoma App) will not be covered under Fedoma’s warranty. Kindly reach out to the company the items were purchased from.
Note: Damages that are resulted from liquids and chemicals will not be covered. Damages that arise from following our suggested care guide are excluded from warranty.
Fedoma has the final right and decision.
A little love and rub goes a long way with these piece. Make sure they are clean and kept away from any liquids.
Always remove your jewellery when applying scents, lotions, and sprays - or even better, always put your jewellery on last to add the sparkles. Store individually in a safe, dry place when not worn*.
Solid Gold (14k/18k)
Give them a rub with a brush now and then in warm water for prolong their beauty and shine. Gentle cleaning with jewellery cloth would do wonders too. Store individually in a safe, dry place when not worn*.
Fresh water pearl
Natural pearls consist of layers of organic material called “conchine”. These layers can easily be damaged by lotions, high temperature as well as cosmetic products. Avoid direct contact with chemicals found in perfume or other cosmetics. Store individually in a safe, dry place when not worn*.
Pearls should be the last thing you put on before going out and the first thing you take off when you come home.
To keep gemstones clean and shiny, scrub lightly with a soft-bristled brush, warm water and detergent-free soap. Avoid chemicals or excessive temperatures when cleaning. Store in a safe, dry place when not worn*.
Use warm water, detergent-free soap and a soft-bristled brush, rinsing the stone and setting afterward to ensure there is no residue. Store in a safe, dry place when not worn*.
*To preserve the luster of all your jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolor and possibly disintegrate. We recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:
Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean. Using lotion, hair products, fragrances and other cosmetics.
Keep them out of sunlight and refrain them from liquids. A gentle wipe with a microfiber cloth would do the trick.
*The care guide only acts as a suggestions rather than the guide lines for warranty repairs.
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to email@example.com and our Customer Support Team will be happy to help resolve right away.
We do not currently offer any repair or resizing service. If your Fedoma piece is defective, please send your order number and a photo of the defective to firstname.lastname@example.org and our Customer Support Team will be happy to help resolve it as soon as possible!
Of course, you can! However, we don't recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.